Return & Exchange

If you change your mind, purchase an incorrect item, no longer need your items, or find that your purchase is not as satisfactory as you expected, you may return your purchase under our 30-Day Return Policy. This policy is in addition to your statutory consumer rights.

Return Guidelines:

1. Condition:
   • Items must be returned in a “like new” saleable condition.
   • Do not use the items before returning them under this policy.
2. Packaging:
   • Items must be returned in the same condition as they were received.
   • Repackage the items as they arrived. Do not attach any labels directly to the original packaging unless that was how the item was initially delivered. Instead, place the item in a protective satchel or similar and attach the label to the satchel.
3. Return Window:
   • Items must be received at our return address within 30 days from the date you received your original purchase.
4. Completeness:
   • All components or parts must be returned together, ensuring the item is complete.

Items that do not meet the above conditions may be rejected and returned to the sender unless a prior written exception is granted.

To begin the return process, please contact our customer service team for assistance or use our online chat service. Our team will evaluate your request and provide return options under our policies.

Unfortunately, our guarantees and warranties are only available to the original purchaser and are not transferable.

Your refund will be initiated once your product has been successfully returned and inspected by our team. Please allow 3-5 business days for the refund to be processed and credited back to your payment method (e.g., Afterpay, Credit Card, etc.).

Please be aware that the time taken for your payment service provider to complete the refund may vary depending on their processes.

We recognize that situations don’t always go as planned, and returns may sometimes be necessary. We are here to assist you.

If you have changed your mind, made an incorrect purchase, received a faulty or inaccurately described item, or were sent the wrong item, our return policy is in place to help you.

To initiate the process, please contact our customer service team for assistance or use our online chat. Our team will review your case and provide a return option according to our policies.

To get started, contact our customer service for help or use our online chat service, Our team will assess the concern and assist with a return option under our policies.

Customer satisfaction is our number one priority. If you are not satisfied with our products or services, please contact us via online message before leaving any negative or neutral feedback.